HPE Consulting proudly presents the Lunar Eco 18L Sanitary Bin Foot Pedal, a reliable choice for any professional hygiene and cleaning setup. Crafted from durable white plastic, this 18L capacity bin is designed for efficient and hygienic waste disposal. The foot pedal operation ensures a hands-free experience, aligning with our commitment to promoting superior hygiene standards. As part of our Economy Range, it balances cost-effectiveness with high performance, reflecting our dedication to offering practical solutions for our clients. Enhance your sanitation facilities with this essential addition, supported by HPE Consulting's expertise in the Hygiene and Cleaning sector.
Lunar Eco 18L Sanitary Bin Foot Pedal
Effective Date: 22 November 2025
1. Overview
We strive to deliver quality washroom products. If you are dissatisfied, this policy explains your rights and return procedures.
2. Defective or Damaged Products
If products arrive defective or damaged:
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Notify us within 7 days of delivery
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Provide photos and a description of the issue
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We will arrange one of the following:
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Replacement
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Repair
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Refund
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We may request that you return the product for inspection.
3. Incorrect Items Received
If the wrong product is delivered, we will arrange collection at our cost and deliver the correct item.
4. Unwanted Products / Change of Mind
Accepted within 7 days, provided:
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The product is unused
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In original packaging
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Resalable condition
Return courier fees will be for the customer’s account.
Refunds exclude the original shipping fee.5. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned unless defective:
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Used or opened consumables
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Installed dispensers
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Custom-branded products
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Clearance or sale items (depending on condition)
6. Refund Processing
Once the returned item is received and inspected:
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Refunds will be processed within 5–10 working days
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Refunds are made via the original payment method
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EFT refunds require correct banking details
7. Warranties
Products carry the manufacturer’s standard warranty.
Warranty does NOT cover:-
Misuse
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Incorrect installation
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Wear and tear
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Power surges
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Unauthorised repairs
8. How to Request a Return
Contact us at:
Email: [Insert Email]
Subject: “Return Request – Order #[Order Number]”
Include:-
Full name
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Order number
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Reason for return
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Photos (if applicable)
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SHIPPING POLICY
Effective Date: 22 November 2025
1. Delivery Areas
We deliver nationwide across South Africa via trusted courier services.
2. Delivery Timeframes
Estimated delivery times:
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Major cities: 2–4 working days
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Outlying areas: 3–7 working days
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Wholesale bulk orders: May require additional processing time
These are estimates only. Delays caused by couriers, public holidays, weather, or unforeseen disruptions are outside our control.
3. Shipping Fees
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Shipping fees are displayed at checkout.
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Wholesale clients may qualify for negotiated delivery rates.
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Free delivery promotions (if applicable) will be advertised on the website.
4. Order Processing Times
Orders are processed Monday–Friday (excluding public holidays).
Orders placed after 14:00 may be handled the next business day.5. Tracking Information
Once your order is dispatched, you will receive:
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Courier tracking number
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Tracking link (where available)
6. Risk & Ownership
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Risk transfers to you when the order is handed to the courier.
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Ownership transfers only after full payment is received.
7. Failed Deliveries
If a package cannot be delivered due to incorrect address, repeated failed attempts, or customer unavailability:
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Additional delivery fees may apply.
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Courier storage fees (where applicable) are the customer’s responsibility.
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